We have put together a list of questions we are most frequently asked, if you don't find your question answered on this page please contact us.
Q WHAT ARE YOUR OPENING HOURS?
We are able to provide cleaning services from 6am until 11pm 7 days a week every day of the year except xmas day.We can also work though the night if requested
Q WHAT AREAS DO YOU COVER?
Our services cover the whole UK
Q ARE YOUR CLEANERS INSURED?
Yes, all employees are covered by our employers liability and public liability insurance
Q WHAT SERVICES DO YOU OFFER
We specialise in cleaning both commercial and domestic premises, as well as services related to these activities. See our cleaning services page for a brief outline of our services, or contact us to find out more.
If you have a requirement that isn't listed, talk to us anyway because we can accommodate most customer requests.
Q OUR BUSINESS HAS SPECIAL REQUIREMENTS REGARDING STAFFING, TRAINING, CLEANING ETC
We can accommodate most reasonable requests.
Q OUR SITE IS BIG AND NEEDS MANY STAFF. CAN YOU HANDLE THAT?
We are experienced in managing sites of all sizes, and can supply as many cleaning staff as necessary.
Q DO YOU SUPPLY THE CLEANING PRODUCTS AND EQUIPMENT?
Yes. The cleaning products and equipment are included in the price.
Q YOU'VE RECENTLY QUOTED OUR BUSINESS AND I HAVE GOT ANOTHER QUOTE THAT ARE CHEAPER. CAN YOU PRICE MATCH?
At One Stop Services we all ways price match.
Q WHAT ARE THE PAYMENT METHODS?
We accept cheques BACS payments or card payments.
Q WHAT ARE THE PAYMENT TERMS?
14 Days but if you require longer please state when placing an order. Domestic customers is day of service.
Q DO ALL STAFF RECEIVE TRAINING AND DEVELOPMENT?
All managers and supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.